 |
|
|
Return and Replacement Policy
Customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If you need to return or replace an item, please contact us within 30 days of receipt of your purchase. Items must be returned in new, unused and resalable condition, and in its original packaging. Return shipping costs will
be at the customer's expense. Returns will be inspected prior to issuing credit or replacement.
Here's how to return something...
Step 1:
Before returning any product, you must obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. Please have the following information on hand when calling for an RMA number: customer name, invoice number, and the nature of the problem. To obtain an RMA number and return instructions, please call 918-938-4987 or Email us at [email protected] Attn: Customer Service.
Step 2:
If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received. If you paid with a check or money order, allow 2-4 weeks to receive your refund check from Necole Shannon Global from the time the products are returned.
Step 3:
On all product returns, you are responsible for arranging shipment of the product back to the appropriate warehouse. You may use UPS, FedEx, or any other ground parcel carrier of your choice.
Step 4:
Keep a record of shipment until you have received credit or replacement merchandise.
|
|
|
|
